Frequently Asked Questions
How and when should I book my tour?
Availability is never guaranteed, so we suggest booking your tour as soon as possible on our website or another service that offers our tours. This is especially important for Private Tours as availability is limited.
What about the Weather?
We operate in all weather conditions. The only time a tour will be cancelled due to weather is if the city decides it is unsafe to be outside.
Cancellation policy and refunds
In order to receive a full refund, your tour must be cancelled within 48 hours of the tour start time. Guests who reschedule their tour after 48 hours are subject to a $20 per person rescheduling fee.
Can I drop off my kids?
All children under 18 must be accompanied by an adult over the age of 21.
Can I take a tour alone?
Each tour requires a 2 person minimum to operate. We accept single travelers on tours, but only after the 2 person minimum has been met. All Private Tours require a 2 person minimum.
Where does my tour meet?
Each tour meets at a different location. Information on the start location for your tour can be found in your confirmation and on the tour’s page of our website.
Who is my guide? How will I recognize them?
You will not know who your guide is until the tour begins, and we do not give out that information as the guide might change last minute. Your guide will be holding a white flag with blue checks and our logo on it.
Tours begin promptly at the start time listed. If you are running late, please call our office as soon as possible. Although we cannot guarantee we can catch you up with the group, we will do our best.
Will you pick me up?
We do not provide pick up on our group tours. We do pick up our Custom Tour guests at their hotel.
Do you offer transportation?
All of our tours are walking tours and we do not use vehicles of any kind. On the Custom and Must See Tour we do use the NYC Subway to get around. (The subway fee is not included on group Must See Tours.)
How much does a tour cost?
All of our tours are priced differently. Group Tours range from $25 to $74 and Private Tours range from $70 to $300. Add-on options like tickets to the One World Observatory are available on certain tours. On some tours you also have the option to buy food along the way, so bringing a little extra cash is recommended.
Is there Crown Access to the Statue of Liberty?
No tour company is able to procure Crown Access to the Statue of Liberty. The only way to purchase them is by visiting the Statue Cruises website. They tend to sell out very quickly, sometimes up to 9 months in advance during peak season.
Alcohol & Weapons
Weapons of any kind are prohibited on our tours. Alcohol is also prohibited. Guest who bring alcohol or show up intoxicated with be asked to leave and will not receive a refund.
Should I tip my tour guide?
Gratuities are not included in the price of your tour. Gratuities are never expected but are a great way to say thank you to your guide.
Which tours are available as Private Tours?
All of our tours can be booked privately. Prices range from $70 to $300 per person.
Do I have to pay entrance fees?
Entrance fees are included in some of our tours. Please check your confirmation to see if entrance fees are included. If the tour does not specifically say a fee is included, then it is not.
Rebooking, can I change my tour date?
Guests are free to rebook with no charge anytime 48 hours prior to the tour. After 48 hours, a fee of $20 per person is required to rebook.
What happens if I miss the tour?
If you miss your tour will have to completely rebook. We do not provide refunds for guests who miss their tour.
Will I have access to a restroom?
We cannot guarantee restroom access on our tours. We suggest visiting a restroom before a tour begins.
Are the tours handicap accessible?
Most of our tours are handicap friendly. However, some of our tours require the use of stairs or will be marked as Not Handicapped accessible. Please inquire is your tour is handicap accessible before booking.
What should I bring with me?
We suggest wearing comfortable shoes and dressing according the the season. During the summer we suggest bringing water.