Frequently Asked Questions

Availability is never guaranteed, so we suggest booking your tour as soon as possible on our website or another service that offers our tours. This is especially important for Private Tours as availability is limited.

We operate in all weather conditions. The only time a tour will be cancelled due to weather is if the city decides it is unsafe to be outside.

All cancellations must be made by phone. In order to receive a full refund, your tour must be cancelled within 2 calendar days of the tour start time. Guests who reschedule their tour after 2 calendar days are subject to a $20 per person rescheduling fee.

Guests who reschedule and then attempt to cancel the reservation will not receive a refund. Guests are limited to rescheduling their tour to one time.

Guests are free to rebook with no charge anytime within 2 calendar days prior to the tour. After 2 calendar days, a fee of $20 per person is required to rebook.

Guests who reschedule and then attempt to cancel the reservation will not receive a refund. Guests are limited to rescheduling their tour to one time.

All children under 18 must be accompanied by an adult over the age of 21. 

Each tour requires a 2 person minimum to operate. We accept single travelers on tours, but only after the 2 person minimum has been met. All Private Tours require a 2 person minimum.

Each tour meets at a different location. Information on the start location for your tour can be found in your confirmation and on the tour’s page of our website.

You will not know who your guide is until the tour begins, and we do not give out that information as the guide might change last minute. Your guide will be holding a white flag with blue checks and our logo on it.

Tours begin promptly at the start time listed. If you are running late, please call our office as soon as possible. Although we cannot guarantee we can catch you up with the group, we will do our best.

We do not provide pick up on our group tours. We do pick up our Custom Tour guests at their hotel.

All of our tours are walking tours and we do not use vehicles of any kind. On the Custom and Must See Tour we do use the NYC Subway to get around. (The subway fee is not included on group Must See Tours.)

All of our tours are priced differently. Group Tours range from $25 to $74 and Private Tours range from $70 to $300. Add-on options like tickets to the One World Observatory are available on certain tours. On some tours you also have the option to buy food along the way, so bringing a little extra cash is recommended.

No tour company is able to procure Crown Access to the Statue of Liberty. The only way to purchase them is by visiting the Statue Cruises website. They tend to sell out very quickly, sometimes up to 9 months in advance during peak season.

Weapons of any kind are prohibited on our tours. Alcohol is also prohibited. Guest who bring alcohol or show up intoxicated with be asked to leave and will not receive a refund.

A gratuity of 15% will be added to all groups of 8 or more including NY Pass guests. 

Other gratuities are never expected but are a great way to say thank you to your guide.

All of our tours can be booked privately. Prices range from $70 to $300 per person.

Entrance fees are included in some of our tours. Please check your confirmation to see if entrance fees are included. If the tour does not specifically say a fee is included, then it is not.

If you miss your tour will have to completely rebook. We do not provide refunds for guests who miss their tour.

We cannot guarantee restroom access on our tours. We suggest visiting a restroom before a tour begins.

Most of our tours are handicap friendly. However, some of our tours require the use of stairs or will be marked as Not Handicapped accessible. Please inquire is your tour is handicap accessible before booking.

We suggest wearing comfortable shoes and dressing according the the season. During the summer we suggest bringing water.

Our office is open from 8:30am-8:30pm.

By booking this tour you are voluntarily participating in the aforementioned activity and are participating in the activity entirely at your own risk. Be aware of the risks associated with participating in this activity, which may include but are not limited to" physical or psychological injury, pain, suffering, illness, disfigurement, temporary or permanent disability (including paralysis), economic or emotional loss, and death. I understand that these injuries or outcomes may arise from my own or others negligence , conditions related to travel to and from the activity, or conditions at the activity location(s). Nontheless, I assume all related risks, both known and unknown to me, of my participation in this activity. I further agree to indemnify, defend and hold harmless TopDogTours, Inc. and any associates against any and all claims, suits, or actions of any kind whatsoever for liability, damages, compensation, or otherwise brought by me or anyone on my behalf, including attorney's fees and any related costs.